It is our philosophy and passion to provide outstanding medical and surgical care.  That means hiring the highest quality employees, constant staff training to keep on top of veterinary medical advancements, and using the finest vaccines, medications, and surgical supplies available.  Outstanding veterinary services can be costly.  Because of this, the following financial policy applies:

Anything routine (health assessment exams, scheduled surgeries, rechecks, vaccinations, boarding, grooming, day care, prescriptions, food, over-the-counter products, specialist fees, second opinions, blood work, x-rays, ultrasound, nurse appointments) must be paid for at the time that the services are rendered. 

The only exceptions are emergencies.  All emergencies will be handled on a case-by-case basis. 

Credit Policy for Emergencies

1. Payment is due at the time of service.
2. We reserve the right to extend credit.
3. Bills are considered delinquent after 90 days.
4. A bill over 120 days will terminate any charging privileges by that client indefinitely.
5. Declaration of bankruptcy and subsequent default of any portion of a bill will terminate charging privileges indefinitely.
6. Bills turned over to a collector will terminate charging privileges by that client indefinitely.
7. Emergency cases for clients with delinquent accounts will be taken only after arrangements for payment IN FULL are made.
8. Non-emergency services/treatments will be done AFTER delinquent account is paid IN FULL.

Credit Exception Policy 

The usual policy of Merrimack Veterinary Hospital is payment in full at the time services are rendered.

We want your pet to receive the care it needs and realize that major illnesses or surgeries may make it difficult or impossible to pay in full.  In these situations, we are willing to extend credit to our good clients under the following terms:

1. A credit application must be completed and signed.
2. Specialist fees cannot be charged.
3. At least half of a non-specialist surgery must be paid at the time of the release and the balance paid in three monthly installments.
4. Until the total charge is paid in full, any additional services or products for any pet must be paid in full at the time they are rendered.

Pet Insurance

As a pet owner, you have the choice to enroll in pet insurance.  We have put together some information on some of the pet insurance companies that are currently available:

Petshealth Care Plan
Brought to you by The Hartville Group and strategic partner ASPCA.  Available for cats and dogs.
For a free pet insurance quote call at 800-807-6724 or visit their website.

VPI Pet Insurance
Available for cats, dogs, avian, and exotics.
For more information please call 800-USA-PETS or visit their website.

ShelterCare Pet Insurance
Brought to you by Pethealth.  Specifically created to help new owners of adopted pets.  Sign up through the Animal Rescue League of NH and ShelterCare will donate $25.00 to the shelter!